UniFi Site Manager: what it is and how to use it (2026)
UniFi Site Manager is Ubiquiti's free web portal at unifi.ui.com. It shows every UniFi site your UI account owns or administers, and lets you manage them from one screen or from the UniFi mobile app.
Site Manager doesn't run your network itself. Each site still has its own controller: a Cloud Gateway, a Cloud Key, a UniFi OS Server or Official UniFi Hosting. Site Manager connects you to each of them.
This guide covers what Site Manager does, how to open it, and what to check when a site doesn't show up.
What UniFi Site Manager does
Ubiquiti lists these features in its Site Manager overview:
- A dashboard with all your sites, added automatically when you sign in.
- Site Magic SD-WAN, which sets up VPN connections between UniFi Gateways.
- ISP Viewer, which shows latency, packet loss and uptime per site.
- Update Manager, for starting updates across sites from one place.
- Admin and role management.
- The Site Manager API for scripts and integrations (developer.ui.com).
Recent releases added more central control:
- Blueprints push configuration to sites, and the Drift Inspector shows where a site has changed since (UniFi Network 10.6.101, August 2026).
- A Devices page shows devices across all your sites (Site Manager, September 2026).
So Site Manager is more than a status page now. The configuration itself still lives on each site's controller.
How to open Site Manager
- Go to unifi.ui.com, or open the UniFi mobile app.
- Sign in with your UI account.
- Click a site to manage it.
If you can't sign in, our guide to logging into your UniFi controller covers the different login pages.
Remote Management is on by default when you set up a UniFi console. If a site is missing, check these first:
- Remote Management is off. Open the console locally, go to Settings > Control Plane > Console, and enable Remote Management.
- Outbound traffic is blocked. The console needs outbound TCP 443 and 8883. You don't need to open any inbound ports.
- DNS or time sync is blocked. The console needs working DNS (UDP 53) and time sync (UDP 123).
- You're signed in with a different UI account. Only sites that account owns or administers appear.
These steps come from Ubiquiti's Enabling UniFi Remote Management article. The same rules apply to a self-hosted UniFi OS Server.
Site Manager vs your UniFi controller
| Site Manager | Your controller | |
|---|---|---|
| Where it runs | Ubiquiti's cloud (unifi.ui.com) | Cloud Gateway, Cloud Key, UniFi OS Server or Official UniFi Hosting |
| Holds your configuration | No | Yes |
| Adopts devices | No | Yes |
| Works without internet | No | Yes, from the local network |
| Cost | Free | Depends on the hardware or hosting |
Ubiquiti describes it as a portal that "brokers a direct connection between the administrator and each site's control plane". Your data and configuration stay on the controller. If the internet connection drops, you can still manage the site locally (UniFi Cloud Architecture).
When you're on the same local network as the console, Site Manager connects to it directly, which is faster. From elsewhere it goes through Ubiquiti's cloud, unless you enable Direct Remote Connection under Control Plane > Console. That option needs a UniFi Gateway with a public IP.
Site Manager for multiple clients
For MSPs, the parts that matter most are UniFi Fabrics and MSP Groups:
- Fabrics group sites under one set of admins, roles and policies, with optional single sign-on through your identity provider. They became generally available in Site Manager in April 2026 (Getting Started with UniFi Fabrics).
- MSP Groups let an MSP give its own staff access to customer Fabrics. They arrived in Site Manager in July 2026.
Ubiquiti's documentation also makes a point worth knowing. Running a Cloud Gateway at every site is "functionally and administratively equivalent" to one central UniFi OS Server, because Site Manager shows both the same way. So the real choice between a gateway per site and one hosted controller comes down to hardware cost, updates and who looks after the controller.
Sites inside a single controller are a separate feature of the Network application. Our guide to managing multiple sites in the UniFi controller covers those.
Frequently asked questions
Is UniFi Site Manager free?
Yes. Ubiquiti describes Site Manager as license-free remote management. The only costs are the controller hardware or hosting behind it.
What is the Site Manager URL?
unifi.ui.com. The UniFi mobile app gives you the same view.
Does Site Manager work with a self-hosted UniFi OS Server?
Yes. A UniFi OS Server appears in Site Manager like any other console, as long as Remote Management is enabled and outbound TCP 443 and 8883 are allowed.
Can I manage my sites if Site Manager is down?
Yes. Each site keeps running on its own controller, and you can manage it locally. Site Manager only adds remote access and the overview.
Final thoughts
Site Manager is the easiest way to see all your UniFi sites in one place, and it costs nothing. The work of running the controllers behind it stays with you: updates, backups and keeping each one online.
If you'd rather hand that part off, UniHosted runs UniFi OS Server for MSPs with daily backups and tested updates on paid plans. Your hosted controllers show up in Site Manager next to the rest of your sites.