Name: Managed UniFi Controller Hosting
Brand: UniHosted

Question 1

When will UniHosted support UniFi OS server?

Accepted Answer

Yes. UniHosted will support UniFi OS Server.

We expect to host UniFi OS Server from March 1st, 2026.

UniFi OS Server is Ubiquiti's self-hostable platform that provides a unified management experience similar to UniFi Consoles, primarily running the UniFi Network application along with advanced features like Organizations, IdP integration, Site Magic SD-WAN, UniFi Identity, and multi-site control via Site Manager.

Once available on UniHosted, you'll be able to run your UniFi OS Server in the cloud with the same managed hosting, automatic backups, and global regions you get for the UniFi Network Controller. Note that full support for additional applications like Protect, Talk, and Access is available on native UniFi hardware consoles or Official UniFi Hosting, but UniFi OS Server focuses on Network and core OS features.

Question 2

Does UniHosted still offer a free tier?

Accepted Answer

Yes! As of February 13, 2026, the UniHosted Free Tier is back and accepting new users. You can get a fully functional cloud-hosted UniFi Network Controller at no cost.

The free tier includes everything you need to manage your UniFi devices from the cloud:

- Full access to the UniFi Network Controller interface
- Adopt and manage your UniFi devices remotely
- Configure networks, VLANs, and firewall rules
- Access your controller from anywhere with an internet connection
- Automatic updates and maintenance handled by UniHosted

The free tier is perfect for home users, hobbyists, and small deployments who want reliable cloud hosting without commitment. Simply create a free account, point your devices to your controller, and start managing your network.

To get started, see our step-by-step guide: https://www.unihosted.com/docs/adopting-unifi-device-to-free-tier-controller

Question 3

Can I use my own custom domain with UniHosted?

Accepted Answer

Yes. UniHosted supports custom domains on paid plans.

To set it up, create a CNAME record at your DNS provider that points your subdomain (for example unifi.yourdomain.com) to the UniHosted hostname shown in your dashboard (for example m1234.unifi.unihosted.com). Once the DNS record is in place, add the domain in the UniHosted dashboard under your server's Domains section.

UniHosted will automatically validate the domain and provision an SSL certificate for you. If you're using Cloudflare, make sure the proxy (orange cloud) is disabled, as UniHosted needs direct access to manage SSL.

DNS changes may take some time to propagate. Always use a CNAME record, not an A record.

For detailed instructions, see our documentation: https://www.unihosted.com/docs/setting-up-custom-domain-on-unihosted

Question 4

Does UniHosted operate in the US timezone?

Accepted Answer

Yes, UniHosted operates in the US timezone and we are fully available during US business hours.

Our team provides support and assistance throughout standard US business hours, ensuring that customers in North America can reach us when they need help.

Whether you're on the East Coast or West Coast, you can expect timely responses and support during your working day.

If you have any questions or need assistance, don't hesitate to reach out to our support team.

Question 5

Which regions are supported by UniHosted?

Accepted Answer

UniHosted supports 31 datacenter locations across 6 continents worldwide, ensuring low-latency access to your UniFi Network Controller from anywhere in the world.

Our regions span North America (11 locations including US, Canada, and Mexico), Europe (9 locations), Asia (8 locations), Australia (2 locations), South America (1 location), and Africa (1 location).

Popular locations include Amsterdam, Frankfurt, London, New York/New Jersey, Los Angeles, Singapore, Tokyo, and Sydney. When deploying your UniFi controller, you can choose the region closest to your network devices for optimal performance.

All regions feature enterprise-grade infrastructure with high availability, automatic backups, and 24/7 monitoring.

Question 6

Can I migrate from the free tier to the paid tier?

Accepted Answer

Yes, you can easily migrate your UniFi devices from UniHosted's free tier to the paid tier. Our team can handle the entire migration for you at no extra cost, ensuring all your settings are moved over seamlessly.

The process is simple: export your site from the free tier controller, import it into your new paid tier controller, and click the option to move your devices over. All your settings and configurations come with you.

Our support team is happy to do the migration for you—just reach out and we'll take care of everything. It's really that easy.

For a detailed walkthrough, see our step-by-step guide: https://www.unihosted.com/docs/how-to-migrate-your-unifi-controllers-from-free-to-paid-a-step-by-step-guide

Question 7

Can I migrate from another UniFi hosting solution to UniHosted?

Accepted Answer

Yes, you can migrate your UniFi devices from any other UniFi hosting solution to UniHosted. Our team can handle the entire migration for you at no extra cost, ensuring a seamless transition with all your settings intact.

The migration process involves exporting your site configuration from your current provider, importing it into your new UniHosted controller, and updating your devices to connect to the new controller. All your settings, networks, and configurations transfer with you.

Our support team is happy to assist with the entire migration process—just reach out and we'll take care of everything.

For a detailed step-by-step guide, see our documentation: https://www.unihosted.com/docs/migrate-unifi-devices-new-controller-guide

Question 8

Is my UniFi controller data safe with UniHosted’s cloud hosting?

Accepted Answer

Yes. UniHosted is a Dutch company, and all data is hosted securely within the European Union. We use encrypted storage, GDPR-compliant infrastructure, and daily backups to keep your UniFi controller data protected. Only you have access to your credentials and data.

Question 9

Does UniHosted guarantee high uptime for UniFi hosting?

Accepted Answer

Absolutely. UniHosted operates on redundant European infrastructure with 24/7 monitoring and fast failover capabilities. We maintain 99.9%+ uptime and leverage EU-based servers for low latency and compliance.

Question 10

Is UniHosted a cost-effective alternative to self-hosting a UniFi controller?

Accepted Answer

Yes. With a free plan up to 5 devices and a competitively priced Business tier starting at 59/month, you avoid upfront hardware, maintenance, and energy costs.

Question 11

Does UniHosted provide expert support for UniFi cloud hosting?

Accepted Answer

Yes. Based in the Netherlands, our support team specializes in UniFi environments and MSP workflows. Business-tier customers get priority email and chat support with optional video assistance and a dedicated support manager on larger plans.

Question 12

Can UniHosted scale with my growing UniFi network?

Accepted Answer

Definitely. Our Business plan includes a set device allowance—125 devices for Small, 500 for Medium, 1,250 for Large, with Enterprise options available above 1,250 devices.

Question 13

What qualifies as a UniFi device in UniHosted’s pricing model?

Accepted Answer

Any actively adopted UniFi device such as gateways, switches and access points.

Frequently Asked Questions