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Remove clients from UniFi Controller

Published onApril 30, 2024

The UniFi Controller is basically the central nervous system of your networks. In the interface you centrally manage everything, such as managing client devices. It provides the tools for network management like removing clients that are not longer needed or active.

In this guide, I'll walk you throught the process of removing clients from your UniFi Controller. Let's make sure your network remains clean and organized!

Table of Contents

Client management in UniFi

Each device that connects to your network is considered a client (in the UniFi Controller). These clients can be anything from personal computers and smartphones to IoT devices. Managing these clients helps you to make sure that only authorized devices have access to your network and that network performance is optimized. Simple as that.

There might be several reason why you'd want to remove a client:

  • Security: Removing old or unauthorized clients helps improve network security.
  • Performance: Keeping your client list updated can help improve network performance (reduce unnecessary overhead on the network controller).
  • Data Accuracy: Cleaning up so that your UniFi Controller reflects the current state of your network.

Removing Clients from the UniFi Controller

Before removing clients from your UniFi Controller, consider:

  • Backups: Always ensure that you have a current backup of your UniFi Controller settings before making changes.
  • Notification: If you plan to remove devices that may still be in use, notify the users in advance (that might be a nice thing to do).

Step 1: Access the UniFi Controller

Log into your UniFi Controller. This can be done through your web browser by navigating to the controller’s IP address or hostname.

Step 2: Navigate to the clients page

  1. Open the dashboard: Start on the main dashboard of your UniFi Controller.
  2. Access clients section: Locate and click on the ‘Clients’ tab. This section displays all the devices that are connected to your network as well as historical clients.

Step 3: Identify the clients to remove

  1. Review client list: Browse through the list of clients. Each client’s status will be displayed, showing whether they are currently connected or if they are historical entries.
  2. Select clients: Identify the clients you wish to remove. You might be looking to remove devices that haven't connected for a long period or devices that should no longer have access.

Step 4: Remove or forget clients

  1. Select client: Click on the client you want to remove to open its details page.
  2. Forget client: Look for an option that says ‘Forget’ or ‘Remove’—this is normally found under the configuration settings or directly on the client’s details page.
  3. Confirm removal: You may need to confirm your decision. Once confirmed, the UniFi Controller will remove all records of the client from your network.

Step 5: Verify the Changes

  1. Check the client list: Return to the client list to ensure that the clients have been successfully removed.
  2. Monitor network activity: Keep an eye on your network activity logs to make sure there are no unexpected reconnections or issues.

Other notes/tips

  • Regular reviews: Review the list of clients once in a while to keep your network clean and secure.
  • Maintain accurate records: Keep records of authorized devices, which can help in quickly identifying any unauthorized devices.
  • Implement network access controls: Use features like MAC filtering, VLANs, or advanced network configurations to control which devices can connect to your network.

Final thoughts

Removing clients from the UniFi Controller helps with proper network management, Making sure your network remains secure and optimized is important. The guide above shows you how to do this.

If you have complex networks or specific scenarios where you'd some more assistance, consider managed-hosting services like UniHosted. We provide managed UniFi Controllers to improve your network efficiency. Especially, if you are an MSP or IT-service business looking for reliable, secure and scalable UniFi network deployments, this is something for you.

Feel free to give us a spin! Additionally, I'm happy to walk you through personally. You can schedule a call with me (Founder of UniHosted) here.

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