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Factory reset UniFi AP

Published onby Dries (edited on by Iron)

If you navigated to this post, you might have found yourself in a situation where you need to reset your UniFi Access Point (AP) to its factory settings. Well you've come to the right page on the internet.

Whether it's due to a configuration error, troubleshooting efforts, or preparing the device for a new installation, a factory reset can be a crucial step. This is a step-by-step guide that will walk you through the process of performing a factory reset on a UniFi AP.

Let's dive in!

Table of Contents

When to consider a Factory Reset

A factory reset of an AP is not always the right approach. It really depends on the situation. Here are some situations typically considered for a factory reset:

  • Troubleshooting: When standard troubleshooting doesn’t resolve issues like connectivity problems.
  • Reconfiguration: If you're looking to reconfigure the AP for a different network or purpose.
  • Transfer of Ownership: When the AP is being transferred to a new owner or different location.

Preparing for the Reset

If you're in one of the above situations, we can start preparing for the reset. Before proceeding, consider the following:

  1. Backup Configuration: If possible, back up the current configuration of your AP from the UniFi Controller. This step is beneficial if you plan to reconfigure the AP similarly after the reset.

  2. Understand the Impact: A factory reset will erase all settings and return the AP to its default state. This includes SSIDs, passwords, and any custom configurations.

Factory Resetting Your UniFi AP

Alright, when you have the green light we can dive in! Below we've outlined the few ways to factory reset your AP.

Physical Reset Method

  1. Locate the Reset Button: Find the small reset button on the AP. It's usually located at the back of the device or behind a small hole marked 'RESET.'
  2. Power Up the AP: Ensure the AP is powered on. If it's a PoE-powered device, ensure that it's connected to a PoE switch or injector.
  3. Press and Hold the Reset Button: Use a paperclip or similar tool to press and hold the reset button. Hold it for about 10 seconds, or until you see the LED light on the AP flash off and then turn back to a steady state, indicating that the reset is complete.

Software Reset Method via the UniFi Controller

  1. Access the UniFi Controller: Log into your UniFi Controller that manages the AP.
  2. Locate Your AP: Go to the 'Devices' section and find the AP you wish to reset.
  3. Initiate the Reset: In the AP's properties panel, find and click the 'Reset' option. Confirm the action when prompted.

Post-Reset Steps

After the reset, your UniFi AP will be in its default state. To use the AP again, you’ll need to:

  1. Adopt the AP: If you're using a UniFi Controller, the AP will appear as pending adoption. Adopt it into your network as you would with a new AP. Here is how to do this through SSH.

  2. Reconfigure Your AP: Apply the necessary configurations, such as network SSIDs, passwords, and any custom settings required for your network.

Final Thoughts

Factory resetting a UniFi AP is quite a straightforward process that can help resolve various issues or prepare the device for new configurations.

Whether you opt for the physical or software reset method, it's important to be aware of the implications, such as the loss of current configurations.

For those managing a larger network, cloud-based solutions like UniHosted offer managed services for UniFi devices, ensuring optimal performance and expert support for your network needs.

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