UniFi Features
UniHosted provides comprehensive UniFi hosting solutions with enterprise-grade features designed for MSPs and businesses who demand reliability and security.
Support
Get help from real UniFi experts who understand your infrastructure inside and out. Our support team consists of humans with deep UniFi knowledge who can assist with everything related to your UniFi environment.
We offer support through multiple channels - chat, email, and Google Meet sessions where you can share your screen and show us exactly what's happening. Because we handle your hosting infrastructure and have access to logs and system context, we can quickly diagnose and resolve issues that might take others hours to figure out.
Support Channels:
- • Live chat support
- • Email support
- • Google Meet screen sharing sessions
- • Full infrastructure context and logs
Daily Backups
Your UniFi configuration and data are automatically backed up daily and retained for 90 days. All backups are GDPR compliant and stored with enterprise-grade encryption to ensure your data remains secure and accessible when you need it most.
Backup Features:
- • Automated daily backups
- • 90-day retention period
- • GDPR compliant storage
- • Enterprise-grade encryption
- • Point-in-time recovery
Custom Domains
Use your own custom domain for your UniFi controller instead of the default UniHosted subdomain. This provides a professional appearance and allows you to maintain your brand identity while benefiting from our hosting infrastructure.
Setup Instructions:
1. Create a CNAME record
In your domain's DNS settings, create a CNAME record that points your desired subdomain to our server:
2. Contact Support
After creating the CNAME record, contact our support team to configure SSL certificates and complete the custom domain setup. We'll handle all the technical details to ensure your domain is properly secured and configured.
Need help with custom domain setup? Contact our support team for assistance.