Deltacom
Case Study
Deltacom
How Deltacom uses UniHosted to streamline network management across their infrastructure.
Company
Deltacom
Location
Steenbergen, North Brabant, The Netherlands
Industry
IT Services
Interviewee
Steven Beans, IT Manager
Written by Iron Brands
Cofounder at UniHosted
Initial Setup and Challenges
Before adopting UniHosted, Deltacom faced several challenges with their network management setup:
"We started with UniFi about five or six years ago, using cloud keys, but managing them was difficult. We had to use NAT rules, which wasn't the safest option. Later, we hosted our own controller on a Windows server, but it was unreliable and frequently jammed."
What were the main challenges?
- Reliability Issues: The self-hosted UniFi controller on Windows was unstable, causing frequent interruptions.
- Maintenance Overhead: Regular updates and constant monitoring were required, which was labor-intensive and resource-consuming.
- Scalability Limits: Shared controllers posed security risks and limited the capacity to efficiently serve a growing number of clients.
Discovering UniHosted
Steven discovered UniHosted while searching for a scalable and secure solution that wouldn't require constant maintenance. This led them to trial UniHosted's services.
"A link on the UniFi site led us to UniHosted. We were seeking a paid version of the network controller, and UniHosted provided a solution that fit our needs."
Transition to UniHosted
Transitioning to UniHosted has provided several standout benefits according to Deltacom:
"The proactive support from UniHosted, such as updating the controller due to a security leak, was very positive and reassuring."
Key Takeaways
- User-Friendly Interface: UniHosted has a simple and intuitive interface. Complex setups and troubleshooting are no longer an issue.
- Proactive Support: Steven valued the proactive approach. For example, UniHosted updated the controller to address a security leak even before it was noticed.
- Scalability: UniHosted allows the management of multiple sites and devices without performance issues. The service scales effortlessly with a growing client base.
- Enhanced Security: Integration with UniFi accounts for login and two-factor authentication has enhanced overall security, which is critical for Deltacom.
Benefits Realized
Deltacom highlighted several key benefits from using UniHosted:
"Since switching to UniHosted, managing our networks across different clients has become seamless and the overall reliability has been impressive."
Key Takeaways
- Reduced Management Overhead: Centralized cloud management eliminated the need for on-premises controllers and reduced administrative tasks.
- Enhanced Security: Integration with UniFi accounts and the ability to use two-factor authentication increased security.
- Reliability: The service provided consistent and reliable network performance, reducing downtime and maintenance efforts.
Impact and Recommendations
Since switching to UniHosted, Deltacom's operations have significantly improved. The proactive support, ease of use, and enhanced security measures have made the service reliable and efficient, allowing the team to focus on other critical tasks.
"Our operations have improved significantly. The stability and support from UniHosted allow us to manage our network more effectively and focus on other priorities."
Future Outlook
Deltacom looks forward to further collaboration with UniHosted, particularly in areas such as enhanced dashboard features and real-time alerts. These improvements would not only streamline their operations further but also provide added value to their clients.
"We are looking forward to potential new features like enhanced dashboards and real-time alerts, which would further improve our service delivery."
Would you recommend UniHosted?
Based on your experience with Deltacom, would you recommend UniHosted to others?
"We highly recommend UniHosted. Their reliability, support, and ease of use have made them an essential partner in our network management."
Final Thoughts
Any closing thoughts you'd like to share?
UniHosted has greatly improved Deltacom's network management capabilities, providing a secure, reliable, and user-friendly platform. The proactive support and seamless integration with UniFi devices have made UniHosted an indispensable part of their IT infrastructure.
TL;DR
Deltacom (Dutch IT company, Steenbergen) uses UniHosted for UniFi Controller hosting.
- Problem: Self-hosted UniFi controller on Windows was unstable; managing multiple clients with NAT and cloud keys was insecure and labor-intensive.
- Solution: Cloud-hosted UniFi Controller via UniHosted—managed, secure, and scalable.
- Result: Reliable networks, less maintenance, proactive support (e.g. security updates), and easy scaling for SMB clients. Deltacom recommends UniHosted for MSPs and IT teams who need reliable UniFi hosting.