Deltacom Case Study

Powering Reliable Networks for Dutch Schools with UniHosted

Deltacom, a small IT company based in Steenbergen, North Brabant, manages IT infrastructure for SMBs within a 50 km radius. Typically, their clients have around 40-50 employees. Steven Beans, the IT Manager, oversees the IT operations, ensuring smooth and reliable network environments for their clients.

Written by Iron Brands

Cofounder UniHosted

Initial Setup and Challenges

Before adopting UniHosted, Deltacom faced several challenges with their network management setup:

We started with UniFi about five or six years ago, using cloud keys, but managing them was difficult. We had to use NAT rules, which wasn't the safest option. Later, we hosted our own controller on a Windows server, but it was unreliable and frequently jammed.

Challenges like:

• Reliability Issues: The self-hosted UniFi controller on Windows was unstable, causing frequent interruptions.
• Maintenance Overhead: Regular updates and constant monitoring were required, which was labor-intensive and resource-consuming.
• Scalability Limits: Shared controllers posed security risks and limited the capacity to efficiently serve a growing number of clients.

We lacked the manpower to constantly monitor the controller for functionality, updates, and performance. We just needed a simple, user-friendly interface for administration.

Discovering UniHosted

Steven discovered UniHosted while searching for a scalable and secure solution that wouldn't require constant maintenance. This led them to trial UniHosted’s services.

A link on the UniFi site led us to UniHosted. We were seeking a paid version of the network controller, and UniHosted provided a solution that fit our needs.

Transition to UniHosted

Transitioning to UniHosted has provided several standout benefits according to Deltacom:

• User-Friendly Interface: UniHosted has a simple and intuitive interface. Complex setups and troubleshooting are no longer an issue.
• Proactive Support: Steven valued the proactive approach. For example, UniHosted updated the controller to address a security leak even before it was noticed.
• Scalability: UniHosted allows the management of multiple sites and devices without performance issues. The service scales effortlessly with a growing client base.
• Enhanced Security: Integration with UniFi accounts for login and two-factor authentication has enhanced overall security, which is critical for Deltacom.

The proactive support from UniHosted, such as updating the controller due to a security leak, was very positive and reassuring.

Benefits Realized

Deltacom highlighted several key benefits from using UniHosted:

• Reduced Management Overhead: Centralized cloud management eliminated the need for on-premises controllers and reduced administrative tasks.
• Enhanced Security: Integration with UniFi accounts and the ability to use two-factor authentication increased security.
• Reliability: The service provided consistent and reliable network performance, reducing downtime and maintenance efforts.

Since switching to UniHosted, managing our networks across different clients has become seamless and the overall reliability has been impressive.

Impact and Recommendations

Since switching to UniHosted, Deltacom's operations have significantly improved. The proactive support, ease of use, and enhanced security measures have made the service reliable and efficient, allowing the team to focus on other critical tasks.

Our operations have improved significantly. The stability and support from UniHosted allow us to manage our network more effectively and focus on other priorities.

Would Deltacom recommend UniHosted?

Steven highly recommends UniHosted to other IT service companies facing similar challenges. The improvements in operational efficiency and service reliability have made UniHosted an essential part of their network management strategy.

We highly recommend UniHosted. Their reliability, support, and ease of use have made them an essential partner in our network management.

Final Thoughts

UniHosted has greatly improved Deltacom's network management capabilities, providing a secure, reliable, and user-friendly platform. The proactive support and seamless integration with UniFi devices have made UniHosted an indispensable part of their IT infrastructure.

UniHosted’s stability, support, and ease of use have made them an essential partner in our network management. We highly recommend their services to any organization seeking a reliable and scalable network solution.

Future Outlook

Deltacom looks forward to further collaboration with UniHosted, particularly in areas such as enhanced dashboard features and real-time alerts. These improvements would not only streamline their operations further but also provide added value to their clients.

We are looking forward to potential new features like enhanced dashboards and real-time alerts, which would further improve our service delivery.