- Is my data safe with UniHosted?
- Yes. We are a European business, so privacy and security is our top priority. Our hosting solution, based on Vultr, implements top-tier security protocols, including encryption, firewalls, and regular security audits. We prioritize your data's security as if it were our own.
- Will my system experience downtime?
- No. Our infrastructure is built on Vultr, with high-performance servers. Plus, we conduct regular maintenance and updates during off-peak hours to ensure minimal disruptions. We use rolling deploys to prevent any downtime.
- Is UniHosted cost-effective in the long run?
- Yes. We choose pay-per-device as a fair price for every customer. No fixed fee. It saves you a lot now, and in the long run. Consider server maintenance, software updates, and security measures. With our hosting solution, there are no hidden costs.
- Can I count on UniHosted for expert support?
- Yes. Our dedicated support team is available via email to you to assist you with any issues or queries. Our experts are trained specifically in UniFi systems, ensuring that you get an efficient response every time.
- Will I retain control over my UniFi Controller?
- Yes. While we manage the backend and infrastructure, we provide our customers with full access and control over their UniFi Controller. You retain complete oversight and decision-making capabilities for your network.
- Can UniHosted handle my network's growth?
- Yes. Our hosting solution is designed with scalability in mind. We monitor the performance of your controller 24/7 and can upgrade your server anytime. Whether you're expanding your network or integrating new tools, we ensure that your system scales to meet your growing needs.
- How difficult is the transition to UniHosted?
- Our onboarding process is seamless. For the Business plan, we assist with data migration, ensure that there's minimal disruption, and provide support where necessary, making the transition to our hosted solution a breeze.
- Am I locked in with UniHosted?
- No. We believe in flexibility and freedom for our clients. If at any point you decide to move away, we support and facilitate a smooth transition without hidden fees or restrictive contracts. You can cancel anytime and take your data with you.
- When will I be charged?
- Charges for the UniFi Controller subscription occur upon deploying and monthly thereafter. If devices exceed 30, a device fee may apply. Refer to pricing for details.
- What counts as a device?
- Devices are managed networking components like access points, switches, routers, security cameras, and VoIP phones. They're configured and monitored through the UniFi Controller.
- Why don't you support yearly payments?
- Because we offer a pay-per-device model, we don't know how many devices you will use for the upcoming year. We allow yearly top-ups. Contact us if you want to apply.