Prowise Case Study

Powering Reliable Networks for Dutch Schools with UniHosted

Prowise is a Dutch education technology company that specializes in touchscreens and network management solutions for schools. Based in Amsterdam, prowise has been helping schools across the Netherlands deliver reliable and efficient technology experiences for over a decade.

Written by Iron Brands

Cofounder UniHosted

Initial Setup and Challenges

Before adopting UniHosted, ProWise managed their network infrastructure using self-hosted UniFi controllers on Linux-based servers. This setup included multiple servers to handle their growing client base, but they faced significant challenges.

Challenges

Initially, we managed our networks with a single server setup, but as our client base grew, the server couldn't handle the increased load.

Challenges like:

• Scalability issues: The initial single-server setup could not handle the increasing number of devices. Adding more servers temporarily alleviated the issue, but stability problems persisted.

• Frequent downtimes: Servers frequently crashed and required reboots, causing annoying operational disruptions.

• Remote management difficulties: Because of time zone differences with IT support staff in Bali response times during critical outages were long.

Servers would frequently crash, and the time zone difference with our IT staff in Bali made quick resolutions difficult. We needed a more reliable and scalable solution.

Discovering UniHosted

ProWise discovered UniHosted through research conducted by Marc (Paul's manager), who was seeking a more stable and scalable solution for their network management needs.

Marc found UniHosted while researching alternatives and was impressed by the promise of higher stability and scalability.

Transition to UniHosted

Transitioning to UniHosted has provided several standout benefits for ProWise:

• Improved stability and scalability: UniHosted’s servers can handle up to 1,500 devices without any downtime or issues. This improved operational efficiency enormously.

• Simplified management: Because of UniHosted, Prowise spends less time on server management, allowing Paul's team to focus on their work.

• Proactive support: UniHosted’s support and proactive updates ensured quick response times.

Since switching to UniHosted, we have not experienced any server downtimes, which has streamlined our operations.

Impact and Recommendations

Since switching to UniHosted, ProWise's operations have significantly improved. The proactive support, ease of use, and enhanced security measures have made the service reliable and efficient.

This allows the team to focus on delivering quality IT services to their clients rather than being bogged down by network management issues.

Our operations have improved significantly. The stability and support from UniHosted allow us to serve our clients more effectively.

Would ProWise recommend UniHosted?

UniHosted’s stability, support, and ease of use have made them an essential partner in our network management. We highly recommend their services to any organization seeking a reliable and scalable network solution.

Final Thoughts

UniHosted has greatly improved ProWise's network management capabilities, providing a secure, reliable, and user-friendly platform. The proactive support and seamless integration with UniFi devices have made UniHosted an essential part of ProWise's IT infrastructure.