ATS Algoma Technology
Case Study
ATS Algoma Technology
How ATS Algoma Technology uses UniHosted to streamline network management across their infrastructure.
Company
ATS Algoma Technology
Location
Sault Ste. Marie, Ontario
Industry
Managed IT Services
Interviewee
Kadin, IT Service Desk Lead
Written by Iron Brands
Cofounder at UniHosted
Initial Setup and Challenges
ATS manages all kind of IT infrastructure for their clients. When they took on a new client beginning this year, they got in touch with UniFi devices for the first time.
"Initially, we inherited UniFi equipment from a client's previous MSP, which posed several challenges."
What were the main challenges?
- Legacy equipment: The new client had existing UniFi equipment that needed to be integrated into ATS management framework.
- Scalability issues: Setting up new servers on a local UniFi Controller for each client's environment was not practical for a growing client base.
- Management overhead: Managing UniFi controllers and ensuring consistent updates and security patches take a lot of work.
Discovering UniHosted
Kadin discovered UniHosted while researching scalable and secure cloud-based solutions for managing UniFi equipment.
"A quick Google search led us to UniHosted, and after comparing a few options, UniHosted stood out for its reasonable pricing and supportive team."
Transition to UniHosted
Transitioning to UniHosted provided several standout benefits for ATS:
"UniHosted's pricing was very reasonable, and the team seemed genuinely passionate about their product, which was a big plus for us."
Key Takeaways
- Scalability: UniHosted's cloud-based solution allows easy scaling without the need for additional server hardware.
- User-friendly Interface: The intuitive interface simplifies complex setups and troubleshooting.
- Proactive support: The UniHosted team was responsive and helpful, ensuring a smooth transition.
Benefits realized
ATS highlighted several key benefits from using UniHosted:
"Since switching to UniHosted, we haven't had to worry about whether the controller is up and running, which has been a significant relief."
Key Takeaways
- Reduced management overhead: UniHosted's solution minimized the need for constant monitoring and updates, freeing up resources for other tasks.
- Reliability: The service ensures the controller is always up-to-date and monitored, reducing downtime and maintenance efforts.
Impact and Recommendations
Since switching to UniHosted, ATS operations have improved. The proactive support, ease of use, and enhanced security measures have made the service reliable and efficient.
"Our operations have improved significantly. The stability and support from UniHosted allow us to serve our clients more effectively."
Would you recommend UniHosted?
Based on your experience with ATS Algoma Technology, would you recommend UniHosted to others?
"UniHosted's stability, support, and ease of use have made them an essential partner in our network management. We highly recommend their services to any organization seeking a reliable and scalable network solution."
Final Thoughts
Any closing thoughts you'd like to share?
UniHosted has improved ATS' network management capabilities, providing a secure, reliable, and user-friendly platform.
TL;DR
ATS Algoma Technologies (MSP, Sault Ste. Marie, Canada) uses UniHosted for UniFi Controller hosting.
- Problem: Inherited UniFi from a new client; per-client local controllers didn't scale and management/updates were heavy.
- Solution: UniHosted's cloud-hosted UniFi Controller—scalable, simple interface, and responsive support.
- Result: No need to monitor or patch the controller; operations run more smoothly. ATS recommends UniHosted for MSPs looking for reliable, scalable UniFi hosting.