ATS Algoma Technologies Case Study

How ATS Algoma Technologies uses UniHosted

ATS Algoma Technology, based in Sault Ste. Marie, Canada, has been in the IT industry since the 1980s. Initially focused on traditional IT services, they recently expanded into the managed IT services space.

Written by Iron Brands

Cofounder UniHosted

ATS provides IT solutions to a growing client base. Kadin, the IT Service Desk Lead, shared his insights on using UniHosted for managing UniFi network equipment.

Initial Setup and Challenges

ATS manages all kind of IT infrastructure for their clients. When they took on a new client beginning this year, they got in touch with UniFi devices for the first time.

Initially, we inherited UniFi equipment from a client’s previous MSP, which posed several challenges.

Challenges like:

• Legacy equipment: The new client had existing UniFi equipment that needed to be integrated into ATS management framework.

• Scalability issues: Setting up new servers on a local UniFi Controller for each client’s environment was not practical for a growing client base.

• Management overhead: Managing UniFi controllers and ensuring consistent updates and security patches take a lot of work.

We considered running our own server but needed a scalable and flexible solution that could grow with our client base.

Discovering UniHosted

Kadin discovered UniHosted while researching scalable and secure cloud-based solutions for managing UniFi equipment.

A quick Google search led us to UniHosted, and after comparing a few options, UniHosted stood out for its reasonable pricing and supportive team.

Transition to UniHosted

Transitioning to UniHosted provided several standout benefits for ATS:

• Scalability: UniHosted’s cloud-based solution allows easy scaling without the need for additional server hardware.

• User-friendly Interface: The intuitive interface simplifies complex setups and troubleshooting.

• Proactive support: The UniHosted team was responsive and helpful, ensuring a smooth transition.

UniHosted’s pricing was very reasonable, and the team seemed genuinely passionate about their product, which was a big plus for us.

Benefits realized

ATS highlighted several key benefits from using UniHosted:

• Reduced management overhead: UniHosted’s solution minimized the need for constant monitoring and updates, freeing up resources for other tasks.

• Reliability: The service ensures the controller is always up-to-date and monitored, reducing downtime and maintenance efforts.

Since switching to UniHosted, we haven’t had to worry about whether the controller is up and running, which has been a significant relief.

Impact and Recommendations

Since switching to UniHosted, ATS operations have improved. The proactive support, ease of use, and enhanced security measures have made the service reliable and efficient.

Our operations have improved significantly. The stability and support from UniHosted allow us to serve our clients more effectively.

Would ATS recommend UniHosted?

UniHosted’s stability, support, and ease of use have made them an essential partner in our network management. We highly recommend their services to any organization seeking a reliable and scalable network solution.

Final Thoughts

UniHosted has improved ATS' network management capabilities, providing a secure, reliable, and user-friendly platform.